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Reinstalling your server in the Game Control Panel
If you need to have your server back to it's inital/clean state then the best method is to reinstall your server. This will delete/remove all files and replace them with the standard original files.
To do this is simple, first, login to the Citadel Servers game control panel, next, proceed to your server, then hit the actions tab as shown in the image and then click reinstall.
Note: This will remove all data and replace it, backup any files you want to keep off the server.
Did the above information not work for you? Please contact support via a ticket.