Knowledgebase
Portal Home > Knowledgebase > Ascend Servers > Game Servers > AS Game Panel > Account Related Issues > Screens/windows are showing up as blank/white
Screens/windows are showing up as blank/white
Are you experiencing an issue where windows in your control panel will show up as blank?
This issue can affect your logs in the "Log Viewer", the Steam update window, your web console etc. This typically means that you have an anti-virus/firewall blocking the information from properly displaying in these windows. Bitdefender is known to usually cause this issue.
Short of removing the firewall, we recommend that you use a mobile device such as a phone/tablet to view the screens/windows that are showing up as blank for you. If you don't want to have to use a mobile device, you can try using a different browser or temporarily disabling your firewall/anti-virus software.
Did the above information not help you with resolving this issue? Please contact our support and we'll help you out further.
This issue can affect your logs in the "Log Viewer", the Steam update window, your web console etc. This typically means that you have an anti-virus/firewall blocking the information from properly displaying in these windows. Bitdefender is known to usually cause this issue.
Short of removing the firewall, we recommend that you use a mobile device such as a phone/tablet to view the screens/windows that are showing up as blank for you. If you don't want to have to use a mobile device, you can try using a different browser or temporarily disabling your firewall/anti-virus software.
Did the above information not help you with resolving this issue? Please contact our support and we'll help you out further.
